Solutions Consultant
Technical discovery, stakeholder translation, solution design, commercial credibility, and continuity into delivery.
Professional profile
Solutions consulting backed by implementation experience.
Customer-facing systems work focused on diagnosing operational problems, translating requirements, and carrying solutions through implementation, training, and adoption.
86completed consulting, implementation, optimization & solutions projects across approximately 60 organizations
54delivered Zendesk projects
3–50participants in enablement and training groups; recent client sessions generally 5–20
Verified delivery evidence—not invented claims of revenue, adoption, efficiency, or customer outcomes.
Role alignment
Customer-facing technology roles with real delivery responsibility.
Titles vary. The consistent need is someone who can connect customer and operational reality, technical possibility, and accountable delivery.
AI Transformation / Enablement
Practical AI-enabled workflows, facilitation, human review, operational controls, and adoption without résumé hype.
Implementation / Professional Services
Requirements, configuration, integrations, migration, QA, training, launch, adoption, and durable handoff.
Strategic Customer Success / TAM
Executive alignment, complex customer needs, technical coordination, value realization, and long-term operating improvement.
CX & CRM Consultant
CRM and customer-service workflows across channels, brands, teams, reporting, automation, and risk boundaries.
Automotive SaaS / Dealer Technology
Frontline dealer knowledge applied to CRM, lead management, BDC, financing, acquisition, trade-in, and service handoffs.
2019—Now
ZenBros
Founder & Principal Consultant
Completed 86 consulting, implementation, optimization, and solutions projects across approximately 60 organizations—including 54 delivered Zendesk projects—and led client work from sales handoff and discovery through SOW ownership, solution design, configuration, migration, testing, training, launch, adoption, and handoff.
2018—2019
Rent to Credit, Inc.
Director of Operations
Developed and managed an operating model around a consumer credit-reporting platform furnishing data to TransUnion and Equifax, spanning product, support, security, policy, training, and risk.
2017
Global Staffing Solutions
Operations Manager
Coordinated high-pressure staffing operations involving approximately 1,200 temporary workers across major venues, connecting client commitments, hiring, training, scheduling, attendance, and frontline execution.
2011—2014
CCP Games
Customer Relations & Quality Assurance
Supported a 24/7 live-service environment through customer relations, technical troubleshooting, testing, community-facing events, incident response, and coordination with internationally distributed product teams.
Current context
Ridgeland Mitsubishi
Sales Consultant
A current frontline commercial role that keeps me close to customers, sales operations, financing complexity, and dealership workflows while I pursue a return to systems implementation and consulting.
Technical and platform range
Close enough to implementation to know when the strategy is lying.
Zendesk: Support, Guide, Talk, Chat/Messaging, Explore, Sell, omnichannel routing, SLAs, CSAT, IVR, business hours, knowledge, multibrand, email/DNS, number porting, and migrations.
Zoho: CRM, Books, Projects, Recruit, Desk, Flow, Forms, and connected business workflows.
Connected systems: REST APIs, OAuth, webhooks, low-code applications, GitHub, Railway, Azure SSO, Shopify, NetSuite, HubSpot, Salesforce, Jira, RingCentral, 8x8, and ShipStation. This is implementation and integration fluency—not a claim of software-engineering, SQL, ERP, or enterprise-architecture specialization.